Help

How to Order

When you see a product you like simply type in the quantity you wish to buy and click the 'Add to Basket' button.

You can view your basket at any time by clicking the 'Basket' link at the side of the page.

View Basket Page

You can remove items from your basket by entering a quantity of '0' next to the product and clicking the 'Update' button or by clicking on the waste bin icon.

You can change the quantity of each product. Remember to click the 'Update Basket' button.

When you have finished shopping click the 'Checkout' button.

Either login using details from an existing account (if you have forgotten your password click on the link and we will send it to you) or create a new account at Micron Shop.

To checkout please enter your invoice and delivery details.

Enter you credit or debit card details. This is a secure system. We do not store your credit card details on our server after payment for your order has been processed.

Review your order and add notes if you would like to.

Click the 'Place Order' button to complete the transaction.

You will be sent an email message with your order details. We will also send notification to you by email when you order has been despatched.

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How to pay

The Micron Shop web site allows you to order directly over the internet in a few easy steps.

You will need your credit or debit card details to hand, when you start to order.

You will receive an email confirmation of your order and payment if you order online.

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Postage and packaging

Our charges for postage and packaging are for deliveries within mainland UK only. Smaller items are sent 1st class packet post, otherwise all items are sent next day service via Interlink Express.

Delivery charges are as follows:
under £40 - £2.50 postage
between £40 - £499 - £11.50 carriage
over £500 - £30.00 carriage

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Product descriptions

We have taken great care to make sure that product descriptions and specifications are correct. However, we reserve the right to make any changes, technical or otherwise to product specifications.

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Cancellation and returns policy

You have the right to cancel your contract within seven working days of the receipt of the goods. This cancellation must be notified to Micron in writing or by e-mail. If you cancel the contract within seven days of the receipt of the goods you should return the goods to Micron at your expense within 30 days.

You are recommended to return the goods in the original packaging or similar and should take reasonable care of the goods. A full refund (less postage) will be issued by Micron within 30 days if the goods are received in resaleable condition. If the goods are not received in resaleable condition, Micron reserves its right to deduct an amount from the refund for any resulting loss in value.

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Privacy - our mailing list

Our policy is to respect the privacy of our customers. We do not make our mailing list available to any other company. Please read our Privacy Statement.

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Customer services and complaints

Our Customer Services Department is open Monday to Friday, 8.30 AM to 5.30 PM Monday to Thursday and 8.30 AM to 3.00 PM on Friday. To contact us please call 01885 482397.

If you have a complaint about our services or products please contact Customer Services. All complaints will be dealt with in a fair and confidential manner. It is our policy to acknowledge your complaint within 5 working days and we will endeavour to resolve the dispute within 30 days, keeping you informed along the way.

We welcome any comments which help to improve our services.

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