12 May 2006
Micron have been awarded a Gold Certificate for Customer Satisfaction Achieved based upon a recent BenchmarQ Customer Satisfaction survey. This independent survey, carried out under the requirements of the ISO 9001:2000 Standard, involved contacting a random selection of customers both in the UK and overseas and asking them to complete questionnaires covering many aspects of customer service received. Participants could chose to remain anonymous if they wished, to ensure they were able to answer all questions as fully as possible. The final report shows a 4% increase in the levels of customer satisfaction reported compared with the survey undertaken in 2005.